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CUSTOMER CARE
Uinnt Women's clothing

 

WE ACCEPTS RETURNS RECEIVED WITH 30 DAYS FROM DATE OF RECEIPT ON ITEMS THAT ARE UNUSED, UNWORN AND HAVE THEIR TAGS ATTACHED. FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN. PLEASE ALLOW 7 DAYS FOR SHIPPING AND   PROCESSING.

 
WHY ARE THERE MULTIPLE CHARGES ON MY CREDIT CARD?
 
ORDERS MAY BE SPLIT INTO MULTIPLE SHIPMENTS AND WE ONLY BILL FOR ITEMS WHEN THEY ARE SHIPPED. THE TOTAL OF THESE SMALLER SHIPMENTS SHOULD ADD UP TO THE ORIGINAL ORDER AMOUNT.
 
CAN I CANCEL OR CHANGE MY ORDER?
 
ORDERS CANNOT BE MODIFIED OR CANCELLED ONCE THEY HAVE BEEN PLACED, SO PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE PLACING IT.
 
DOES HELMUTLANG.COM DELIVER ON SATURDAYS?
 
FEDEX GROUND, FEDEX 2DAY AND FEDEX STANDARD OVERNIGHT SHIPPING SERVICES ARE DELIVERED ON BUSINESS DAYS ONLY (MONDAY-FRIDAY EXCLUDING HOLIDAYS)
 
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
 
WE ACCEPT AMERICAN EXPRESS, MASTER CARD, VISA AND PAYPAL. 
 
CAN I PLACE AN ORDER OVER THE PHONE?
 
 WE ARE AVAILABLE MONDAY THROUGH FRIDAY 9:00 AM - 8:00 PM EST, EXCLUDING HOLIDAYS.
 
HOW DO I CHECK THE STATUS OF MY ORDER?
 
YOU CAN CHECK THE STATUS OF YOUR ORDER BY LOGGING INTO YOUR  AND VISITING THE ORDER HISTORY SECTION OF YOUR ACCOUNT. YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL AFTER YOUR ORDER HAS BEEN PLACED AND YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED. YOUR SHIPPING CONFIRMATION EMAIL WILL INCLUDE THE TRACKING NUMBER FOR YOUR PACKAGE. PLEASE NOTE THAT IT MAY TAKE UP TO 48 HOURS AFTER THE PACKAGE LEAVES OUR WAREHOUSE FOR THE TRACKING INFORMATION TO APPEAR IN THE SHIPMENT TRACKING SYSTEM.
 

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